Liaison Between The Services Provided By Banking Sector And Customer Satisfaction

Abstract

In Today’s World Banking Plays A Vital Role. Even A Common Man Is Now Aware Of All The Banking Transaction. Banking, Before 5 To 6 Years Was A Little Tedious And Now It Has Been Become Much Flexible.  Now Totally The Situation Has Been Changed No Long Queue, Lengthy Statements, No Pen And Paper For Withdrawal And Deposits And So On. All The Facilities Have Been Clubbed Together And Are Given To The Customer Within Their Hands. Therefore In This Study 187 Respondents Were Selected To Analyze The Customer Satisfaction And The Service Quality In Private And Public Sector Banks And Also To Create Awareness Among The Customers Among Banking Facilities.