A Comprehensive Study on the Determination of Satisfaction level towards the Service Quality Provided by Hotels of Union Territory Chandigarh

Abstract

Quality of service (QoS) is the most significant thing that a person looks for while visiting the hotel. If the customer is paying handsome amount, then he/she has the right to demand for better QoS. Along these lines, QoS is considered as the important center idea and a critical achievement factor in the hotel business. A good hotel passes on astonishing quality assistance to customers, and consequently service quality is seen as the existence of the hotel. Without offering a decent quality, no association in this world can make due for a more drawn out span of time-frame. The nature of services in hotel industry is a vital factor of progress. In this article a detailed study about the service quality provided by some of the hotels of Chandigarh and customers perception towards the services quality has been presented. An arranged survey was utilized to direct this investigation with contribution from number of people who used the services of the different hotels in Chandigarh. Factors were picked and adjusted dependent on the prior writing done by different researchers