Outpatient Satisfaction based on the Quality of Radiology Services: (Case Study in Central Java Hospital)

Abstract

.Radiology services as an integrated part of health services as a whole are part of the mandate of the 1945 Constitution. The efforts of the hospital always aim to provide the maximum possible service with the hope that the patient will get satisfaction so that it will take advantage of the same hospital services when needed. Method of this study is observational with a cross-sectional approach. The population is outpatients who carry out radiological examinations in all public hospitals in Central Java. There are 18 hospitals in Purwokerto and 20 patients in each hospital for a total of 380 patients. The data is obtained using a questionnaire, which is then obtained using a Cartesian diagram.The results of this study indicate that in type A hospital, things that must be considered and improved are: Cleanliness, tidiness, and comfort of radiology equipment, radiology officers can respond quickly to patient complaints, radiology officers prioritize patient safety, while in type B hospital: officers Radiology is alert in service, officers serve quickly and precisely, officers are punctual in treating patients while in type C hospitals are: Radiology officers give confidence to patients, radiology officers understand patient needs. While the level of patient satisfaction in type A hospital is 4, 16, type B, 4, 18 which means satisfied and Type C 4, 36 which is in the very satisfied category.