The Moderating Role of Entrepreneurial Orientation on the Relationship between Knowledge Management and Human Resource Practices in Organizational Performance in Palestinian Healthcare Sector during COVID - 19 Pandemic

Abstract

Currently, organizational performance in Healthcare Sector during (COVID - 19) pandemic on public hospitals’ employees specifically mangers and top management has become a central issue for the developing countries including Palestine. However, to maintain TQM in today’s knowledge management is so challenging due to many changes occur within the Palestinian Healthcare Sector During Coronavirus Disease (COVID-19). Critically, globalization became a major contributor to organizational change especially in healthcare. Therefore, this study examines the relationship between knowledge management and human resource practices in organizational performance in the private and public healthcare sectors in Palestine and the influence of entrepreneurial orientation as moderating effect.The study sample use survey questionnaire randomly distributed to 300 questionnaires in public hospitals, private hospitals and private pharmacies, of which 345 were found suitable for analysis. Data analysis use (SPSS) and (PLS-SEM). The findings of the study revealed mixed result H1, H2, H3, H4, H5, H6, H7, H11 and H12 were significant and H8, H9, H10 not significant. The findings of this study will assist the policy makers in the public hospitals to come up with policies that will ensure quality of services to the patients especially that the hospitals would have to compete with the private hospitals during Coronavirus Disease (COVID-19). In this realm, it is therefore essential that the findings of this study with respect to application of employee capacity, employee commitment and IT should be taken seriously by the hospital management. Furthermore, this study offers several recommendations on how to improve the organizational performance in Healthcare Sector during (COVID - 19) pandemic, Moreover, discusses limitations and future research.