Employee Motivation Practices: An Exploratory Study of Indian Hotel Industry

Abstract

The paper aims to explore the existing employee motivation practices of Indian hotel industry. The facts that hospitality industry is very competitive, growing at fast pace, employee based  etc. have necessitated the need for studying the motivations for employees to work better. A thorough review of existing literature led to extraction of twenty two variables related to employee motivation in hotels. A questionnaire with Likert-type five point scale was designed to gather the responses from hotel employees. Exploratory Factor Analysis was used to explore the existing employee motivations practices of the hotel industry in India. The results indicates that two employee motivations practices i.e. ‘Recognition and Career Development’ and ‘Improve behavior, attitudes, and morale’ are significantly influencing the employee motivation in studied hotels in India. Further, the study suggests that hotels should improve practice of using appraisal in career development and should ensure fairness in wages to keep the employees motivated.