The Implementation of Robert’s Seven-Stage Model to Assist Crisis Victims In Malaysia

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Wan Nurayunee Binti Wan Zulkifli , Noor Azniza Binti Ishak , Siti Rozaina Binti Kamsani


This article discusses the psychological support crisis interventions applied to help individuals or communities in crisis. The most frequent crises in our society include natural disasters, human-induced disasters, loss and death, and so on. Crisis will occur when individuals are forced to face problems they cannot solve. The outcome of the inadequate issue will create stress, anxiety, emotional stress and inability to function in a prolonged period. Thus, interventions from psychological aspects are crucial to ensure that clients can accept what is happening in their lives. Psychological support crisis interventions can help client to cope with crisis situations in reality. Crisis intervention gives clients the opportunity to learn about problem solving skills such as identifying, moving, and improving what's already there. To ensure that intervention can be implemented according to clients' needs, the seven-stage model of crisis intervention by Robert (1991) can be used to help them. This intervention includes seven-stage of crisis intervention, namely planning and crisis handling and biopsychosocial assessment including risk management, establishing rapports and collaborative relationships, identifying dimensions pointing out problems, exploring feelings and emotions, generating and exploring alternatives, forming and building action plans and follow-up plans and agreements. All these levels assist in the implementation of intervention according to client's needs as well as adapted to the norms of Malaysian society which can serve as a guideline for implementing psychological support in assisting crisis intervention victims.

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Siti Rozaina Binti Kamsani , W. N. B. W. Z. , N. A. B. I. , . (2021). The Implementation of Robert’s Seven-Stage Model to Assist Crisis Victims In Malaysia. Annals of the Romanian Society for Cell Biology, 25(6), 4165–4174. Retrieved from