Hospitality and Sustainable Development Related to Pilgrims towards COVID-19: A Literature Review

Abstract

The travel industry (tourism) is perhaps the biggest division today on the global economy representing around 9% of world GDP and added to about 200 million employments universally. India draws in just 2.4 million visitors every year of the six hundred million who travel. India could see 10 million tourists for every year, which would add up to just 4% of world travel. Pilgrimage as a form of tourism is very republican in India in case of religious tourism. Pilgrims travel mainly to participate or to be a part in cultural occurrences such as fine art, dance fetes, regional festivities. Due to active COVID-19 all over the world, all pilgrim sites are been closed because of this crisis therefore the tourism is at high risk and faces a large economic crisis. CII’s (Confederation of India Industry) National Committee on Tourism and Hospitality and ITC Hotels Former CEO stated that COVID-19 is an existential emergency for the hospitality business, the gauge shows that India may lose administrators yearly incomes around $32 billion and in the best case situations, we will lose anything up to 60-70 per cent in 2020, about $21 billion owed to COVID-19.This study has a vital factor that has a straight influence of the insight, E-service quality, and issues relating to the hospitality of COVID-19 and importance of satisfaction about service in pilgrim tourism and hospitality industry in our country. Based on the above concept, this conceptual review paper addresses spiritual tourism, e-service quality, and hospitality issues relating to COVID-19 in India.