A Study on Passengers’ Satisfaction of Omni Bus Service and its Determinants

Abstract

In this paper examine the Passengers’ Satisfaction of Omni bus service and its determinants in Tamil Nadu.Regarding the perception on the variables in customer value on omni bus service (CVBS), the significant difference among the rural and the urban respondents have been noticed in the case of seven variables out of the nine variables since their respective ‘t’ statistics are significant at five per cent level. Regarding the level of expectation on variables in customers’ preferences, the significant difference among the rural and the urban respondents has been seen in all the six variables in it since their respective’ statistics are significant at five per cent level. The significant difference among the rural and the urban respondents has been noticed in the case of all the five determinants since their respective ‘T’ statistics are significant at five per cent level. Regarding the perception on variables in passengers’ satisfaction on bus service, the significant difference among the rural and the urban respondents has been noticed in the case of six variables out of the eight variables in it since their respective ‘T’ statistics are significant at five per cent level.