The Effects of Mindfulness-Positive Psychology Program on the Stress and Well-Being of Call Center workers

Abstract

Background/Objectives; This study was conducted to relieve stress and promote well-being psychology by applying a mindfulness positive psychology program to call center workers.Methods/Statistical analysis; The study subjects were 54 call center workers, and the duration of the study intervention was from January to February 2014. Mindfulness positive psychology program24 subjects were used as experimental groups and 30 subjects were used as controls for 8 weeks.Analysis was performed using the SAS 9.3 version program and analyzed by ?²-test, t-test, ANCOVA and Fisher's exact test.Findings;In the experimental group to which the program was applied, the level of jop stress was lower than that of the control group(p <.001).In the experimental group to which the program was applied, negative cognitive emotion regulation strategies decreased and positive cognitive emotion regulation strategies increased(p <.001Subjective well-being, including satisfaction with life and life satisfaction expectancy, increased in the experimental group to which the program was applied(p<.001).The experimental group showed a significant reduction of job stress response such as somatization, depression and anger(p<.001). The Mindfulness-Positive Psychology program was effective in reducing the job stress of call center workers, increasing subjective well-being, and reducing stress responses.Improvements/Applications;Therefore, the program applied in this study is proposed as a good way to relieve the job stress of many call center workers.