A Study to Assess the Knowledge and Attitude Regarding DMAIC Methodology among Various Hospitals of Pune City, India

Abstract

Health care settings is a vital core of any nation. Talking about the IT industry, the perfection is recruited to establish a well reputed product, but in contrast with health care organization the probability of errors must be near to negligible. As health care deals with the human life. A small error in health care settings may results in death of an individual. Therefore, the Government has established many SOP with certain organization like NABH to minimize the errors as well to improve the quality of care. Six sigma DMAIC is one ofthemethods which was successfully implemented in IT industries so long but now health care organization is coming up with the same concept in order to improve the patient care. The present study focusses on to assess the level of knowledge and attitude of hospital, staff regarding DMAIC. Six sigma hand modules were implemented among the staff nurses of various hospital via online mode. The data was gathered through google meet and google form. One group pretest post-test research design was used with purposive sampling techniques to select sixty-two samples.

Results: Most of the nurse fromhad average knowledge level (Score 11-20) i.e. 35 %, 17 % were having good knowledge score  but in private hospital majority i.e. 47 % had good knowledge score , Similarly, Most of the nurse administrators fromGovernment hospitals had poor attitude score  only 4 % were having good attitude score. In private hospital majority i.e. 60 % had poor attitude score 8 % had good attitude towards Six-sigma DMAIC approach and only 18 % had average attitude score respectively and there was very weekbetween knowledge and attitude score of private and government hospitals.